Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Unfortunately we don't use the Openreach master sockets as they are BT only. I'm here to share knowledge, I don't work for Virgin Media. Thanks for the reply. We have the quickstart pack but sadly cannot get broadband set up and working. I moved house with my family and we wanted to move to Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Account - Mobile. Entertain me; Broadband Deals. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Hi folks looking for a little help from someone in the know. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Or wait a day or two and a member of the Forum Team should. on 18-05-2022 19:55. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. . If you are a fibre customer you might not use a master socket, instead an Openreach Modem. We would like to show you a description here but the site won’t allow us. Security matters. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. on 23-10-2022 13:36. Very Insightful. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . From there it is going into the white distribution amplifier. If it is a loose cable only, you will need one of these to connect the Quickstart cable. - 5156775. I'm here to share knowledge, I don't work for Virgin Media. I have only got one rectangular shaped white socket (Shown. Let us know if there's any further issues. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Select the correct HDMI input for your box. The house is a new build, there's no lead in the paint, no aquarium or anything like that. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. . Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. 2: Seeker. a week ago. Ignore all the options and don't press any. 00. Cihank617. i don’t have a virgin media wall socket. #12. I have booked a technician but I don't know if i have to inform the. Plug into the Virgin Media wall socket. Wall Socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Ultrafast Broadband. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Broadband. Connect the Hub’s power cable with the blue tab. Thanks We're here to help. com Options. Forum; Apps. 18-03-2023 13:12 - edited 18-03-2023 13:13. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. . However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Security matters. QuickStart, set up and connections. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Virgin Media; My Virgin Media; Shop;. sounds like the installer wanted to make money. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. QuickStart, set up and connections. Account - Mobile. If you have more than one phone socket with separate handsets, you may need additional adapters. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I received a Quickstart kit, but I don't have the Virgin Media socket. 24-03-2021 05:06 PM. Feb 22, 2022. --. 2: Internet connection, via your homehub, for all online functions. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. When I proceeded to set up my Hub 3 I quickly realised that. Red light means a connection issue. Browse Virgin Media. Browse Virgin Media Virgin Media Community. on 05-04-2023 09:20. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. Unplug the phone and check another phone directly into the main socket ensuring this is. Account - Cable. Options. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. So yes, following many takeovers, this is now your Virgin Media connection. Dave. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Or r. How long will the QuickStart installation take me? WiFi Hub - 30 mins. On our wavelength Options. Account - Mobile. Manage Your Account. We would like to show you a description here but the site won’t allow us. The Hub and your home phone can’t be placed near each other. . Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Solved: No Vigin Media socket - Virgin Media Community - 4917594. I don't have a Virgin wall socket. Community Natter. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Joining in. It is really quite simple. I have received my quick start-up kit. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I have received my quick start-up kit. To order an adapter, simply click Ready to switch in the. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. i received an installation kit for my broadband but my property. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. There are no virgin sockets on the wall. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. You may still need to pay an activation fee, but some deals will offer activation for free. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. The box and cables may have been removed by the previous occupiers. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. I'm here to share knowledge, I don't work for Virgin Media. Follow the instructions on screen to finish your setup. signed up and was given the option of self installation. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. he can pick up radio 1 and a few other stations and wave 105. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. My Virgin Media App. his tuner has RDS but its not picking up any radio station names for some reason. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Manage Your Account. Options. But I don't think I have any Virgin Media Wall sockets in my house. Security matters. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Tried looking but can't see a way to book an engineer for this?. I recently applied and received the delivery for a virgin package of tv broadband. However, I have not received any emails re. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. . For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The problem is t. See where this Helpful. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Select the correct HDMI input for your box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. provided, I shall give them a call tomorrow. kkd1. I'm a Very Insightful Person, I'm here to share knowledge. We only have the Open reach Master socket 5C. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Will an engineer h. Choose the best spot for your wifi hub. Switched On Families. My Virgin Media App. on 27-10-2022 09:24. Go to solution. Hi there , welcome to our forum and thanks for your post. The UK isn’t the first country to make this move. Networking and WiFiNo virgin media wall socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. The phone number doesn't connect you. Tudor. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Thank you for the tel no. on 15-12-2022 08:14. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. QuickStart, set up and connections. But I have no Virgin Media Wall socket in my house. We have tried plugging it into the only box we found it would fit but no luck. on 03-08-2020 18:05. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. ReplyI am not currently a virgin media customer. . Joining in. 1 [or 192. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. The internal wall boxes are mostly oblong. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. On the day of activation, connect your new router to the master phone socket. Remove all other equipment connected to telephone sockets. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. VM BB TV Landline. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Sign in to My Virgin Media a. All the cabling is the property of Virgin Media and must not be touched. You may need to use the. Virgin offers self-install to properties that have recently had a service. No wall socket. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Tuning in. QuickStart, set up and connections. . The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. You can also check for a loose cable as not all properties have a socket. There’s even no BT wall socket. jpeg File size: 143. The large Eurobell wall box is where you would connect. Account - Mobile. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Hi @Priscillia. Back a step. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Security. Security matters. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. There are multiple different branded wall boxes inside our flat but none. Call the pre-installation and delivery team on 0800 052 1734. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Go to virginmedia. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Jul 11, 2008. . The hub got delivered on time as promised. . Everything is converted to specialised triple screened coaxial cable. . QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. I actually want to move it where I think the previous Virgin socket originally was - there's. If there is any old wiring or coaxial cable, this can be removed but possibly. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. . However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). I could connect it in my house self install. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. Browse Virgin Media Virgin Media Community. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Account - Mobile. Sorry to hear that your extension landlines are not currently working. Virgin Media don’t do any Fibre connections to inside the house. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. Hello, I just moved in my new flat and I received the QuickStart installation package today. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Superfast Broadband. All you need to do is contact Virgin Media and explain what the issue is. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I tried calling for an - 5370472. Manage Your Account. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Networking and WiFi. Stay safe online. 2) The current location of your Hub. The existing cables will be screw-on (11 mm spanner or pliers required). The new cables from your Quick Start kit will be push fit. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I don't seem to have a virgin media socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Virgin Media; My Virgin Media;. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Turn on and start the hub. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. You have the required socket which is in photo 3 (the one high up on the wall). There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. It is surface clipped usually. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. We're here to help. A TV360 box requires 3 connections. Broadband and phone deals. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Please allow me to send you a PM so I can look into this further for you. Account - Cable. Please help. Unfortunately we don't use the Openreach master sockets as they are BT only. We would like to show you a description here but the site won’t allow us. I just have a short coaxial cable on my wall, and it has a male end. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Stay safe online. Manage Your Account. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The other is marked TV, & this is used for TV & Broadband. QuickStart, set up and connections. Account - Mobile. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. My Virgin Media App. johiggins. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Yesterday I received a 'final demand for payment', stating that I owed some £32. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. I've looked for an external box but cannot. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 3. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Can anyone - 5437858. 283; 37; 57; stabilo00. Your traditional landline sockets will no longer be the connecting point for your landline handset. I can only find the TV socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. A new secure password will be generated for you. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Switched On Families. You’ll then be able to use your same old phone to make. Security matters. But I have actually managed to get through to the technical team over chat. Got my package today and there is an isolated cabled with it but I don't have the wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Stream from Virgin Media. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. . If your not a virgin media customer then nothing. . Get the Hub ready by connecting the wires. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. on 03-08-2020 18:05. Broadband Deals. Due to the nature of our network, connectivity can vary from property to property. Virgin Media Community. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Unscrew the white cable with the black collar. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. . There were many cable companies that originally built the networks in the early 1990s. Placed an order and the lady said we were eligible for quick start self installation. I’ve received my QuickStart package to find I do not have a compatible wall socket. 5. I’ve just lived into my new house and received my Virgin box. japitts. Learn more. Don’t turn on the Hub. This seemed to be standard procedure for any phone fault reported. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Reply. . Learn more. SpeedActive Member. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Both can be found in the email that was. My Virgin. I have checked outside and there is a brown box shared with the neighbour. Due to the nature of our network, connectivity can vary from property to property. Also there will be an external, often brown, omnibox. I'm a Very Insightful Person, I'm here to share knowledge. 0 hub but i have a small problem. 0 Kudos Reply. I've got the same problem as above. Security matters. I have tried them all with the cable, but they do not work. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Browse Virgin Media Virgin Media Community. Reply. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 06-09-2023 15:45 - edited 06-09-2023 15:46. One of them was Telewest. Just joined. Or you may be quicker than average! You won’t be involved the whole time. These enter my house via an air brick/vent very close to. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. You can follow the cable from the socket and see if you can plug it into the hub. SpeedDamaged Wall socket. I don't work for Virgin Media. Only an aerial cable (pictured below) connected to a box outside my flat. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Stay safe. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The box and cables may have been removed by the previous occupiers. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. We have a virgin media wall socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. . Hi , Thank you for getting back to me via private message. Solved: Hello, ive tried calling and cant get through to book and engineer. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If there are you can book an engineer online too. I have signed up as a new user for Virgin Fibre.